technical support google form
We are students of Indian Institute of Management, Shillong, a premier B-School in India. As part of the course curriculum, we are doing a research project to understand the emerging trends in technical support services industry and how it is gearing up to the new challenges and adapting to transformational changes to meet and exceed ever changing requirements/preferences of millennials.
We understand that you manage technical support services in your organization (for the end users). It would be nice to hear your views in terms of what changes you are seeing on ground. I would be grateful if you can take out some time in answering a questionnaire (link given below) by May 15, 2018 and help in completing this research project.
15th May?18: Data collection completion
1st June?18: Synopsis/Consolidated findings would be sent to the respondents
Link for the google form -
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