UK Consumer Law protects buyer for 6 years
I bought a macbook pro 15" in January 2012 direct from Apple Europe sales. Under our law, this should protect me up until January 2018.
8 weeks ago when I booted it up I got a folder with a question mark on it. After investigation, the hard drive has malfunctioned. An Apple Authorised Service Provider siad: 'we have found that the hard drive has suffered a mechanical failure and is no longer operative. Apple no longer supply the parts for these machines but we can replace it with a thrid-party non-Apple drive of varying size and speed with a one year warranty upheld..'
I cannot get my data off of it. Apple tried all they could to get me back up and running. I was given assurances that all would be taken care of - either I would get a reduced upgrade on a new machine or they'd pay for the repair.
It has taken 8 weeks. 8! to tell me that they only honor manufacturing faults up to 5 years. I have asked their legal team to write to me and explain why they will not honor the 6 year agreement under our law.
Over a year ago, my macbook had to be recalled to fit a new keyboard and have the graphics card (?) checked. This was within the 5 years and they did this free of charge. I do not understand why they are not honoring my rights now.
I was given every assurance by Apple that all would be taken care of. Now, they are wriggling out of it.
Should I make a small claim against them or what do people recommend?
I've lost work in past 8 weeks. Lost my data. I am very unhappy with Apple and feel like any faith I had in this brand is gone.
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