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XPS 15 9560 - CPU stuck at 1.9 Ghz

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Me again with problems with my XPS.

It seems my CPU frequency is stuck at 1.8 Ghz. I try the Throttlestop TS Bench and it will not go over 1.9 Ghz.

Under power settings Maximum frequency is set to 100%. Latest BIOS, all the latest drivers. The only thing which drives it up to 3.4 Ghz is clicking the Set Multiplier in Throttlestop and setting it to 38 T. I know I can run Throttlestop all the time and set it to run at boot but I'd rather FIX this properly.

I saw the supposed fix was to disconnect the battery for 15 seconds but I don't have such small torx screws and I'd rather not pry open such an expensive and brand new notebook. Any other ideas?

Thanks!

 
Date: Dec 4, 2017   


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