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Kaby Lake 13 r3 - orders keep...

NotebookReview - forum.desktopreview.com
So I ordered a skylake 13 with OLED a couple weeks back. When I saw the Kaby lake models released I cancelled that order and ordered the Kaby Lake model with 7700. I received an email saying order was received but never received confirmation. I called in and had to speak to order modifications. They said there was a problem with my order and it would have to be re-ordered. They already had a hold on the funds on my mastercard so I told them I would wait for the pre authorization to fall off and I would re-order the laptop. I went ahead and re-ordered the machine yesterday and once again only received order acknowledgement. Also, once again a pre authorization was put on my card.

I just called in AGAIN to figure out exactly what was going on. I called order modifications who promptly sent me to another department. I was switched around between 4 different departments before finally being transferred BACK to order modifications.

I finally got someone who could explain what was going on. Apparently Dell is cancelling all Alienware 13 Kaby Lake orders because they are still testing the compatibility with the i7-7700. Why on earth do they even offer it for purchase on their site if it isn't available???

Furthermore he said my order is cancelled but if I call back in February when they do release them they will give me priority in the queue. To say i'm frustrated is an understatement....

 
Date: Jan 11, 2017   


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