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Mythlogic - Order Missing - No...

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Good day @mythlogic. @mythlogic

In regards to Order Code 5913A54E placed on My 10th my Daughter's Nanny/Tutor ordered the Dia 1617 $1579.93 with an expected delivery of 2-3 weeks. Very quickly after that the payment was marked as complete.

1.5 months after placing the order she called customer support and was told that the model is a very popular model. No other explanation was given for the delay. No other time-line was provided for delivery. She reports that the rep was brusque.

Now, exactly 3 months after the unit was ordered no communication has been offered as to where the order stands.

This is insane. Through work I have ordered Clevo based units from XoticPc and HIDEvolution - both of which have excellent communications and turn-around times.

3 months with no communication and delivery after collecting payment is fully unacceptable.

Why has the laptop not yet been delivered.

Thank you

 
Date: Aug 12, 2017   


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