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Router Disconnecting From The...

Networking Support - Tech Support Forum - www.techsupportforum.com
I was wondering if anyone here could give me some help or advice on fixing my issue with my internet. To make a long story short, for over 2 months now we have had the internet drop out from as soon as 5 minutes after being connected, and up to 3 hours when connected. When this happens, our speed will usually come back at half the speed it was and will only jump back up once every 100 or so disconnections. When the phone rings the internet will drop out as well.

Now to help with information on it, as well as a timeline, about 2 months ago when it first started we were told to wait a week because of outages in the area, and after that was another week because of more outages. After those initial 2 weeks were finished, we had to wait yet another week for a technician to come out to check the lines. Now I don't know what fuelled this idea, but the day the technician was meant to arrive my family had decided to cancel the appointment, and after 2 more days of horrible internet I managed to get yet another technician to come out, but we had to wait yet another week.

The technician came out, checked the line and said it was all fine, but replaced the socket in the wall just to be sure. This however did absolutely nothing and the internet still managed to drop out as well as the phone line having a lot of interference. Over the next week, I had to call up our ISP who had me change the router twice, and phone once, and try each device connected straight to the wall instead of using a splitter, but each device still didn't work as intended. I then was told to wait yet another 2 weeks for a technician to come out and check the lines for us again.

During this period, however, others in the house were talked into changing our ISP from Telstra over to Optus. Every step of the way I asked if this will help which I was ensured that it would, however earlier today when it finally connected through I was told that no, it wont help as Optus uses the Telstra lines, so nothing will change. On top of this the new Router that we have to use doesn't like to be connected straight to the wall and seems to require a splitter to even work. Even so old routers still have the same issue that the new router has.

I am completely out of ideas on what to do because the companies are all saying that nothing is wrong, the technicians say nothing is wrong, the devices are all brand new now, and yet our router still loses its DSL connection randomly.

As added info, we are on ADSL2 in Australia (NBN isn't in our area yet) and I am connected to the router with a cable, though it is the router itself which is losing connection, not the computer.

Thank you in advanced.
Date: Apr 20, 2017   


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